Homeless
In Wirral, support for homeless people is a vital aspect of the community's commitment to ensuring the well-being and dignity of those experiencing homelessness. Organisations, the local authority, and charitable initiatives work together to provide essential assistance and resources to help individuals and families facing homelessness find stability and regain control of their lives.
One of the key support services for homeless people in Wirral is the provision of emergency accommodation and shelters. These shelters offer a safe and warm place for individuals to stay, especially during harsh weather conditions or in times of immediate crisis. Staffed by caring professionals, these shelters also provide access to basic amenities such as food, clothing, and hygiene facilities.
Help if you are homeless or might lose your home
Get housing advice
Answer a few questions to get advice about:
how to solve problems affecting your housing situation
what to do if you have been asked to leave your property
how you can find somewhere else to live
how we can help you.
You don’t need to give any personal details about who you are or where you live.
Worried about homelessness?
You should contact us straight away if you are homeless now, or are likely to become homeless within the next 56 days.
How to contact us
New enquiries from people at risk of becoming homeless
If you are aged 18 or over complete the housing options enquiry form and an officer will contact you if you need an appointment. All enquiries will be dealt with over the phone, rather than in person. It is therefore essential that you provide us with a contact telephone number when completing the form.
If you are age 17 or under call (0151) 606 2008 Monday to Friday 9am to 5pm for further assistance.
If you are homeless and our offices are closed, including weekends and bank holidays, call the Emergency Duty Team on 0151 677 6557.
Existing Housing Options clients
If you are an existing Housing Options client, you can contact your Housing Options Advisor using the email address or telephone number provided to you. You can also email housingoptions@wirral.gov.uk.
Concerned about someone rough sleeping?
If you are aware of someone rough sleeping, please email the Rough Sleeper Initiative at rsiteam@birkenheadymca.co.uk or call 07821 125119
You can also report your concerns about someone sleeping rough at streetlink.org.uk. Any details you provide via the website will be passed on to local agencies.
Further information
You can also get advice from Citizens Advice