Accessibility Statement
This accessibility statement applies to sendlowirral.co.uk.
This website is run by Wirral Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
USERWay Accessibility Tool enables website users to change how the website displays and includes preset disability profiles that enable users to automatically adjust the site to suit their individual needs.
We’ve also made the website text as simple as possible to understand.
The website uses Google Translate to translate its content into other languages. Just click on Translate at the bottom of the page and you can choose one of 33 languages.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
most PDF documents are not fully accessible to screen reader software
live video streams do not have captions
some of our online forms are difficult to navigate using just a keyboard
focus styling is not prominent in some of our online forms
Feedback and contact information
If you need information on this website in a different format email sendlo@wirral.gov.uk and tell us:
the web address (URL) of the content
your name and email address
the format you need, for example, large print, easy read, audio recording or braille
If you cannot view the maps on the contact pages for any of our buildings call or email us for directions.
Reporting accessibility problems with this website
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email sendlo@wirral.gov.uk. Our web team will look into the problem and get back to you.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you have reported the problem to us and you are not happy with how we have responded contact the Equality Advisory and Support Service (EASS) .
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. We also have a 'language line' through which we can contact an interpreter for customers whose first language is not English.
Find out how to contact us by phone
Face-to-face at a One Stop Shop
A list of One Stop Shops is available on this site.
Each One Stop Shop has:
wheelchair and pram access and specially lowered desks
disabled toilet facilities
mini-loop facilities
Technical information about this website’s accessibility
Wirral Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The elements listed below are not accessible and do not comply with the accessibility regulations:
some PDF documents on this website do not meet the WCAG 2.1 AA standard
some of the embedded videos on this website do not contain captions
some of the images within PDF documents do not have alternative text. This fails success criterion WCAG 1.1.1 (Non-text content)
What we’re doing to improve accessibility
We have an ongoing programme of work to fix accessibility problems on this website. Some of the things we are doing are listed below.
Removing PDF documents
We are working to eliminate the publication of PDF and Word documents on this website. Wherever possible we will try to publish information on accessible web pages rather than in documents.
We are working across services to help make services more aware of accessibility and how to make their content more SEND friendly and accessible. All revised documents will be made available as web pages in future updates.
Replacing PDF and Word forms with eforms
Some downloadable forms and documents on our website are in PDF or Microsoft Word format. We have replaced and or a working towards making many of them with accessible eforms.
Content that is not within the scope of the accessibility regulations
Some of the documents in the Planning section of this website contain plans and maps which are exempt from the regulations.
The archived election results are built on a system that will not resize on mobile phones. This system pre-dates 2010 and has not had any content published on it since May 2015.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We do not plan to fix any documents published before this date as it would be a disproportionate burden on the authority for the reasons set out above.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 8th September 2023.
This website was last tested in 8th September 2023. The test was carried out by Userway.